My Worldpackers Community Happiness Person in Charge Leticia Was the Epitome of Servant Leadership

 

I sent my complaint to the Worldpackers support team in which I explained in detail the miserable hygiene conditions that led to a terrible infection making me visit the hospital in the city four times.

Most importantly, how poorly the whole situation was managed by the main hosts — a couple — who are taking advantage of the ‘ecological’ platform.

This was the feedback of the person in charge Leticia:

Hey Myriam,

Thanks for getting in touch with us and telling us what happened, it’s very important for us to know what’s happening on the whole platform.

I’m sorry for our late reply, but I’m here to help you with anything you may need.

We’re sorry you went through this situation, for all damages to your body and for feeling helpless by the host. This is not how we would expect a Worldpackers experience to be!

For travel problems whose responsibility rest entirely on the host, we have the Worldpackers Insurance (subject to approval by the team) in which we help the traveler to find a new host to volunteer with and, if necessary, we can also reimburse up to 3 nights of accommodation in a shared room in a hostel. As an exception to our policies, we will refund these medication fees (R$ 115,27) according to the photos you sent us.

To activate the Insurance, we ask travelers to complete our form by clicking here to have this documented. As our reply time was not good, I’ve already filled it. Now we need further information from you to process your reimbursement. :)

Please carefully follow the rules below so we can ensure your reimbursement is approved, ok?

Worldpackers will not bear any extra charges incurred by Paypal in the reimbursement payments.

Worldpackers will cover up to 3 nights of accommodation in a hostel in a shared dorm. The total cost of the reimbursement cannot exceed USD 49.

In order to process the reimbursement, please provide us with the following information:

The E-mail address associated with a Paypal account

Full name

Country of nationality

The deadline for the transfer is up to three business days from the moment we receive all the information described above, ok? As soon as we transfer the reimbursement, we’ll get in touch to send you the receipt.

Also, we ask you to leave a transparent and candid review of your stay in ComUna Floresta by following our Review Policy. We believe this is the best way (the fairest, actually) of valuing what you spent on a host. For our part, we are working tirelessly to have a competent host approval process on our platform, and we will consider your feedback in our Review Evaluation Process to prevent this from happening again.

You’ll be able to leave the host a review by clicking the “write a review” button, which will appear next to the hostname in your inbox from tomorrow (May 22) for 15 days :). You will help our community, as other travelers will have access to it too! If your review does not appear on the host’s profile soon after, click here to understand.

We genuinely hope you have better experiences in the future! If you need any help from us now or in the future, let us know! 💙

Safe travels!

Letícia

Worldpackers Community Happiness

True heroism is remarkably sober, very undramatic. It is not the urge to surpass others at whatever cost, but the urge to serve others at whatever cost. ~ Arthur Ashe

 

Saying that I was blown away by the quality and warmth of this message would not give enough credit to what I felt! My eyes sparkled and my heart was dancing while reading her heartfelt words!

If you've come this far, maybe you might enjoy my upcoming free eBook about the whole tale! I'll be honored if you decide to stop by!